Refund policy

Effective Date: August 4, 2026

Policy Summary

  • Returns: Accepted only for warranty service (re-repair). This is a warranty return, not a retail return.
  • Refunds (money back): Not provided. Completed repairs are not refunded.
  • Warranty: 30 days from delivery (confirmed by carrier tracking), covering the entire board — see our Warranty Terms for full details.
  • Warranty remedy: Re-repair. If re-repair is not technically possible, store credit toward future services.
  • Warranty shipping: Shipping in both directions is paid by the customer.
  • RMA: Not required. Reference your original order number.
  • Diagnostic-only (repair declined): $50 per unit of equipment.

1) Repair Services

Antminer Repair provides repair services for mining equipment, including individual components (hashboards, control boards, PSUs, and related parts) and, when applicable, complete miner units.

Warranty coverage, exclusions, the extended 3-month PCB Protection option, and the $100 loyalty discount are described in full on our Warranty Terms page. That page is the controlling document for warranty questions; this policy governs returns, refunds, and diagnostics.

2) No Refunds on Completed Repairs

We do not issue refunds or “money back” for completed repairs, including cases where a customer believes an item is defective after repair. The remedy under warranty is re-repair, subject to inspection and confirmation under this policy and the Warranty Terms.

3) If a Paid Repair Cannot Be Completed

If a customer has paid for a repair and, after evaluation and/or attempted repair, we determine the item is beyond repair, we issue store credit in the amount paid for that repair. The same applies if a warranty re-repair is not technically possible.

Store Credit Terms

  • No expiration: Store credit does not expire.
  • Use: Store credit may be applied to any products or services offered by Antminer Repair.

4) Diagnostics

If you proceed with repair, diagnostics are included at no separate charge.

If we perform diagnostics and you decline to proceed with the repair, a $50 diagnostic fee per unit of equipment applies. A unit means each individual item submitted: each hashboard is one unit, and a complete miner is one unit. Three hashboards sent together are three units; a full miner sent as one assembly is one unit.

The fee covers bench time, testing, and handling, and is payable before the equipment is returned. Return shipping is paid by the customer.

5) Warranty Returns and Shipping Terms

Warranty returns = warranty service only

We accept returns only for warranty service (re-repair). Returns are not accepted for refunds.

No RMA number is required. Write your original order number on the shipping label and inside the package so we can match the unit to your repair history.

Warranty shipping terms

For warranty re-repairs, shipping costs in both directions are paid by the customer. The warranty covers parts and labor.

Packaging requirements

Customers are responsible for proper packaging when shipping items to Antminer Repair, including warranty shipments. Improper packaging may result in transit damage, processing delays, and denial of a warranty claim if the issue is caused by shipping damage. Please follow our packaging guide.

6) Shipping Damage, Risk of Loss, and Insurance

Shipments typically include standard carrier coverage. Additional insurance may be available upon request. If a shipment is lost or damaged in transit, resolution is handled through the carrier claim process. We can assist with documentation, but the carrier determines claim outcomes.

Inspection upon delivery (1 calendar day)

Inspect your shipment immediately. Mechanical and shipping damage must be reported within one (1) calendar day of delivery, with clear photos of the packaging and the board. Keep all packaging. Claims for physical damage submitted after that window cannot be accepted, because there is no way to establish whether the damage occurred in transit or on site.

7) Wrong Item / Order Issues (48 hours)

If you believe you received the wrong item or there is an order discrepancy, contact us within 48 hours of delivery with your order number and photos.

8) How to Start a Warranty Claim

What matters is that you register the claim inside the warranty period. The channel is up to you — email, WhatsApp, Telegram, SMS, or our contact page. The date of your first message is the date of the claim.

Email antminrep@gmail.com and include:

  • Order number / repair reference
  • Miner model and board serial number
  • The exact kernel log error
  • Photos of the board, front and back

Warranty repairs are handled out of queue, ahead of standard orders. Actual time depends on the fault and parts availability.

9) Used Equipment Purchased From Us

Used hashboards purchased from Antminer Repair are covered under the same terms and the same 30-day period as repaired boards. ASIC chips are not sold as standalone parts; chip replacement is performed as part of a repair order.

10) Unclaimed Equipment

Equipment not claimed and paid for within 30 calendar days after the invoice date is deemed abandoned, as set out in Section 13A of our Terms of Service.

Contact

Antminer Repair LLC, 2141 NE 51st Ct, Apt E, Fort Lauderdale, FL 33308, United States — antminrep@gmail.com, +1 (786) 725-9373